>ToughBook Warranty

Panasonic ToughBook WARRANTY Options

Standard Warranty

Standard warranty is 3 year return to depot for service. Return shipping is free within the USA.

Hot Swap Management Service

With Panasonic's Hot Swap Management Service, the Toughbook Services team sends the user a fully functional Toughbook® computer from a reserve of customer-owned Toughbook computers stored at Panasonic's National Service Center. The replacement unit is shipped for next business day delivery whenever a user calls Panasonic Technical Support and determines that the computer needs to be serviced.

The user removes the hard drive from the original computer and inserts it into the replacement unit, eliminating the need to transfer files or software. The user keeps the replacement Toughbook and ships the original unit to Panasonic. When the original computer is received by Panasonic, it is repaired, re-imaged and put back into the customer's own inventory for future use. This service enables the organization's users to stay productive and experience maximum efficiency.

Requirements 

Hot Swap Management must be purchased as part of the original Toughbook computer sale.

Extended Warranty Service

Panasonic's Extended Warranty Service provides Toughbook® mobile computers with (up to) an additional two years of standard warranty coverage beyond the standard 3-year limited warranty that comes with all Toughbook computers. This means up to five years of warranty coverage from the date of purchase. An extended warranty makes sense when purchasing computers for a deployment that is expected to last longer than three years.

The extended warranty program covers all the same repairs in the same manner as the standard warranty, but for one or two years more, depending on the plan selected. Coverage is for failures due to defects in materials or workmanship that occur during normal use. All system components are covered under the extended warranty, except consumable items. For added coverage beyond the standard and extended warranties, see Protection Plus.

If a Toughbook laptop is accidentally damaged, the user calls Panasonic Technical Support at 1-800-LAPTOP5. A Panasonic T-Force team member works with the user to assess the damage and arranges for repair of the unit or delivery of a replacement part at no charge within the United States.

Requirements

Pricing for Extended Warranty coverage is based on either one-year or two-year extensions

Coverage must be purchased as part of the original Toughbook computer sale

Protection Plus

Protection Plus provides an added layer of coverage against accidental physical damage that occurs during regular use of a Toughbook® mobile computer. Accidental damage is not covered by the Panasonic standard limited warranty or extended warranty, but is covered by Protection Plus. This supplemental coverage can reduce the inconvenience and expense of repairs necessitated by accidental damage. It can also enhance the productivity of the mobile workforce, increasing uptime.

All system components, except consumable items, are covered by Protection Plus. Consumable items include: battery, battery charger and stylus pens. The program covers up to one major failure per unit, per year for the LCD screen, keyboard, hard drive and motherboard. Other components have even better coverage. When necessary, Panasonic will repair or replace the unit with a model of equal or greater value.