>>Professional Services

Panasonic offers a number of Professional Services that can augment your IT support needs and help customize your Toughbook notebook deployment.

TOUGHBOOK AND TOUGHPAD SERVICE SKU GUIDE 2015

**Educational 3E device not eligible for these service programs.

DEPLOYMENT BUNDLES

48 Hr. Burn-in, Imaging, Asset Tagging, Shipping, Deployment Report, Disk Image Management (Image Management not included in Bronze).

PROTECTION PLUS

Accidental Damage Coverage. Any unit for which the Panasonic "Protection Plus" warranty has been purchased will receive additional coverage for any failure that occurs due to accidental damage. Where required, extended warranties are included. (Limitations apply.) Contact PSCNA’s Walt Chantlos for Enhanced Protection Plus.

***4K Tablet is currently not eligible for Protection Plus Coverage. ***

EXTENDED WARRANTY

If this coverage is purchased, the serial numbered unit is entitled to the same warranty coverage on their unit with the exception of the battery for which a separate coverage program is available. The cost of labor, parts, and shipping are included in the price of the Extended Warranty Program.

CUSTOMER BRANDING BADGE PROGRAM

This service offers custom logo creation and installation on the lid or bezel of most Toughbook and Toughpad models. Minimum order quantity is 50 pieces, and is typically combined with the Premier Deployment services. Allow 4 week lead time for Badge creation utilizing customer supplied artwork.

HOT SWAP MANAGEMENT SERVICE

When a device requires service, Panasonic sends the user a fully functional computer from a reserve of customer-owned computers stored at Panasonic’s National Service Center. The replacement unit is shipped for next business day delivery whenever a user calls Panasonic Technical Support and determines that the computer needs to be serviced. The user removes the hard drive from the original computer and inserts it into the replacement unit, eliminating the need to transfer files or software. The user keeps the replacement computer and ships the original unit to Panasonic. When the original computer is received by Panasonic, it is repaired, re-imaged and put back into the customer’s consigned inventory for future use.

HOT SPARE MANAGEMENT SERVICE

Identical to the above Hot Swap service but at the conclusion of repairs, the original asset is returned to the field user and the spare unit is re-imaged and returned to the customers own inventory for future use. This assures that the original asset remains with the assigned field user, reducing asset management needs.

ABSOLUTE COMPUTRACE COMPLETE FOR ENDPOINT SECURITY

Manage the health and deployment of each Toughbook, Toughpad, and other mobile devices within a single console. These licenses are not machine specific. Engage Professional Services NSM or Absolute field sales team for complete product version options.