>>CTI Communications Assistant

Communications Assistant - Voice Mail Assistant

VM Assistant allows Unified Messaging functionality - allowing users to  access and retrieve in the order they prefer - any voice messages left for them.

Companies using the optional advanced KX-TVA Voice Messaging Solutions - can allow Communications Assistant users to visually manage their voice mails with Voice Mail Assistant.  VMA can be launched directly from Communications Assistant via the Message icon.  By using Voice Mail Assistant, users can:

• Visually see their voice messages as a list
• Skip messages forward or skip messages backwards by 4 seconds
• Change  message playback speed
• Play and pause messages
• Delete messages
• Change voice mailbox settings
• Export a message to a PC
• Send a message via eMail
• Call back a person who has left a message

Communications Assistant - IP Softphone

The Communications Assistant IP Softphone module allows road warriors, sales/support staff or any other power user, to use their computer as an IP Phone for anytime, anywhere access to  communications resources.  The user simply needs to connect to the corporate IP network over a secured managed broadband connection to enable the IP Softphone.  All personnel can be centrally connected to the corporate KX-NCP/TDE/NS platform - providing advanced desktop productivity based on highly cost effective VoIP communications.

Integration with Microsoft Outlook®

Communications Assistant seamlessly integrates with Microsoft Outlook allowing users to easily dial contact phone numbers and secure incoming call pop-up alerts.

PC Console

PC Console provides company operators with a powerful tool for improving call handling, efficiency and customer service.  PC Console displays information about he caller on the PC screen even before the operator takes the call making it easier for operators to prioritize incoming calls, so important customers are never kept  waiting.  Operators can quickly see which extensions are busy and which are free.  They can transfer calls and access powerful features using simple drag-and-drop and  point-and-click operations. 

Integrating with Business Applications

The KX-NCP/TDE/NS supports Computer Telephony Integration (CTI) functionality, enabling telephony and computers working in sync to provide powerful PC based productivity tools. The system supports IP based CTI integration via two mature industry standards:

• Telephony  Applications Programming Interface (TAPI)

• Computer Supported Telecommunications Applications (CSTA)

Leveraging TAPI and CSTA interfaces to augment business communications capabilities - businesses can integrate with third party applications, such  as CTI solution Act®,  to provide software productivity applications for businesses that cover all aspects of business needs.