Panasonic has developed a Network Communications Platform to seamlessly integrate with advanced desktop productivity applications for improved business efficiency.
Communications Assistant Productivity Application Suite
Panasonic Communications Assistant productivity software suite is a highly intuitive PC based application suite that blends powerful point and click telephony management together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools such as ACT®, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.
Designed for easy installation and maintenance - Communications Assistant can be deployed without the need of an additional 3rd party server - making it an ideal solution for small to medium size businesses with limited IT resources.
Communications Assistant productivity suite includes -
Communications Assistant Basic
Point and click unified communications for desk based or remote workers
Helps you visually control all your communications from your PC
Communications Assistant Pro
Point and click unified communications for desk based or remote workers. Provides users with real-time presence information.
Helps you visually control all your communications from your PC. Stay informed of users availability in different locations.
Communications Assistant Supervisor
Team supervisors to monitor employees' call activities
Helps you to visually manage all your group members telephony activities
Communications Assistant - Voice Mail Assistant
VM Assistant allows Unified Messaging functionality - allowing users to access and retrieve in the order they prefer - any voice messages left for them.
Companies using the optional advanced KX-TVA Voice Messaging Solutions - can allow Communications Assistant users to visually manage their voice mails with Voice Mail Assistant. VMA can be launched directly from Communications Assistant via the Message icon. By using Voice Mail Assistant, users can:
Visually see their voice messages as a list
Skip messages forward or skip messages backwards by 4 seconds
Change message playback speed
Play and pause messages
Delete messages
Change voice mailbox settings
Export a message to a PC
Send a message via eMail
Call back a person who has left a message
Communications Assistant - IP Softphone
The Communications Assistant IP Softphone module allows road warriors, sales/support staff or any other power user, to use their computer as an IP Phone for anytime, anywhere access to communications resources. The user simply needs to connect to the corporate IP network over a secured managed broadband connection to enable the IP Softphone. All personnel can be centrally connected to the corporate KX-NCP/TDE/NS platform - providing advanced desktop productivity based on highly cost effective VoIP communications.
Integration with Microsoft Outlook®
Communications Assistant seamlessly integrates with Microsoft Outlook allowing users to easily dial contact phone numbers and secure incoming call pop-up alerts.
PC Console
PC Console provides company operators with a powerful tool for improving call handling, efficiency and customer service. PC Console displays information about he caller on the PC screen even before the operator takes the call making it easier for operators to prioritize incoming calls, so important customers are never kept waiting. Operators can quickly see which extensions are busy and which are free. They can transfer calls and access powerful features using simple drag-and-drop and point-and-click operations.
Integrating with Business Applications
The KX-NCP/TDE/NS supports Computer Telephony Integration (CTI) functionality, enabling telephony and computers working in sync to provide powerful PC based productivity tools. The system supports IP based CTI integration via two mature industry standards:
Leveraging TAPI and CSTA interfaces to augment business communications capabilities - businesses can integrate with third party applications, such as CTI solution Act®, to provide software productivity applications for businesses that cover all aspects of business needs.