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Panasonic KX-NCP |
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Comvox®
Advanced Voice Processing Solutions |
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Voice guidance provides a user friendly interface to simplify
and streamline business communications by efficiently routing
customer calls to the proper department or agent. Further,
a voice mail storage facility can be used for graceful offline
call handling during business hours, thereby increasing overall
productivity and providing customer service.
The KX-NCP systems
offer several types of messaging solutions: |
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NCP Built-In Solutions |
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Standard - (125 Messages, 120 Minutes of Storage) The
Panasonic KX-NCP500 and KX-NCP1000 have an integrated 2 channel
Simplified Voice Messaging solution that comes standard with the
platforms.
Enhanced Simple
Voice Mail
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User and Group Voice Mail Services
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Voice guidance based call routing
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Transfer out from voice mailbox to message functions
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Multi-level automated attendant with outgoing message recording
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Queue messages
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CO to CO end of call detection
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Mobile phone extension support
Optional - (Up to 500 Messages, 120 Minutes of Storage)
The Simple Voice Messaging can be further enhanced via optional
expansion cards. These enhancements include added message
recording and outgoing message handling capabilities that help
ensure calls form your customers are being routed properly and
are always answered and processed gracefully. The optional
cards can be configured in three modes for complete flexibility:
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SVM Mode - Voice Mail features only.
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MSG Mode - For DISA functionality leveraging Outgoing
Message Recordings. The MSG mode can also support mobile
telephone extension integration, allowing mobile telephones to
be used as NCP platform extensions.
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SVM + MSG Mode - Allowing you to have both a simple voice
mail with DISA functionality. You can even upload
high-quality sound files that can be played as outgoing
messages, for various announcement applications.
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External Voice
Processing Solutions |
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Companies requiring fully featured voice processing can upgrade
to a Panasonic KX-TVA50 or KX-TVA200 Voice Processing System.
Both of these systems provide enhanced message applications and
customer service features.
Major Features Include:
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Automated
Attendant Service
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Email Integration
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Windows based PC
Programming, either on-site or remotely
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On screen
proprietary telephone visible voice menu
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Live call
Screening
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Intercom Paging
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Interview Services
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Multi-lingual
Voice Prompts
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Paging
Notification with Call Back Number
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Variable playback
volume and speed with pause
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Two-way Recording
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Personal Greeting
for Caller ID
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Caller ID call
Routing and Name Announce
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Panasonic
KX-TVA200 Voice Processing System |
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The
KX-TVA200 Voice Processing System supports both Voice
Mail and Automated Attendant Services. The basic
cabinet has 4 ports (expandable to 24); 1000 hours of
message storage; 1024 Mailboxes 1 RS232 Port and 1 USB
port. Includes LAN card and eMail capability of
voice mail messages to users. |
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Panasonic
KX-TVA50 Voice Processing System |
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The KX-TVA50
Voice Processing System supports both Voice Mail and
Automated Attendant Services. The basic cabinet
has 2 ports (expandable to 6); 4 hours of message
storage (expandable to 8); 64 Mailboxes and 1 USB port. |
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Communications Assistant - Voice Mail Assistant |
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VM Assistant
allows Unified Messaging functionality - allowing users to
access and retrieve in the order they prefer - any voice
messages left for them.
Companies using
the optional advanced KX-TVA Voice Messaging solutions - can
allow Communications Assistant users to visually manage
their voice mails with Voice Mail Assistant. VMA can
be launched directly form Communications Assistant via the
Message icon. By using Voice Mail Assistant, users
can:
- Visually
see their voice messages as a list
- Skip
messages forward or rewind by 4 seconds
- Change
message playback speed
- Play and
pause messages
- Delete
messages
- Change
voice mailbox settings
- Export a
message to a PC
- Send a
message via eMail
- Call back
a person who has left a message
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Comvox® is a Registered Trademark of Comvox Systems LLC |
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